How do I pick flavors?
We will send over a survey at the end of our campaign to get everyone their spoons! Last updated: Fri, Mar 25 2016 5:04 pm EDT
Are they packaged in plastic?
Currently, we package 50 spoons altogether to minimize our packaging. We are currently utilizing cellophane, which is biodegradable, but we ultimately wish to get rid of this. We are exploring other alternatives for packaging, such as water-soluble packaging inside a box. Last updated: Fri, Mar 25 2016 5:04 pm EDT
What are they made of?
Their base contains sorghum, rice flour, and wheat flour. Last updated: Fri, Mar 25 2016 5:04 pm EDT
Are they gluten free?
We have tested the gluten content so far and have found it to be very low (below 10 ppm). However, we cannot make guarantees until we officially test the product. That is something we expect to do after our campaign. We ultimately wish to find a suitable formula that uses no wheat. Last updated: Fri, Mar 25 2016 5:04 pm EDT
What about other utensils?
The money raised in this campaign will go towards the creation of additional utensil molds that will allow us to produce the chopsticks, forks, etc. We may add a stretch goal for them in the near future. Last updated: Fri, Mar 25 2016 5:04 pm EDT
How do they have a shelf life of 36 months but decompose in 3 to 5 days?
Whenever food is exposed to the elements, it decomposes. However, when it is packaged and not touched, it isn't in the environment that would allow it to decompose. Thus, if these were left outside on their own, they would definitely break down. Last updated: Fri, Mar 25 2016 5:26 pm EDT
Do you ship internationally?
We currently ship both within the US and internationally. Total pledge will include the shipment cost. Last updated: Sat, Mar 26 2016 10:34 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.